Mutual of Enumclaw Thoughtful Lives
Mutual of Enumclaw, an insurance provider in the western US, is known for its thoughtful efforts to always do the right thing. Yes really. Instead of trying to figure out how not to pay claims, MOE is known for fair and fast settlements. The company is a shining example of the mutual insurance company model, having earned consistently high NPS scores from consumers. They’ve also been named one of the best companies to work for in the state of Washington three years in a row. This ongoing video series leverages the good karma that comes from being a truly awesome company.
In 2014 the worst fires in state history, the Carlton Complex fires, took their toll on central Washington communities. Mutual of Enumclaw was there to bring relief to their policy-holders as quickly as humanly possible, and in their words, to “do the right thing.” MOE’s adjuster literally the melted the tires on his car getting there. This video series for web documents the company’s efforts and human connection to policy-holders during this devastating event.