Mutual of Enumclaw

Thoughtful Brand Campaign

A unifying brand idea

Mutual of Enumclaw needed a brand idea that could resonate with three key audiences –independent insurance agents (the sales force), customers (policyholders), and employees – and serve as a unifying theme for a wide range of marketing content and web properties.

As an insurer, Mutual of Enumclaw had a reputation for well thought out coverage in its underwriting, and for great customer experience in claims – rather than sidestepping them, MOE was known for paying quickly, without hassles.

Research among agents and consumers confirmed these insights about the company’s character which could be summed up in a single word: Thoughtful.

As a unifying brand idea, “Thoughtful” extends across the Mutual of Enumclaw ecosystem of products and marketing materials, online and off, and has invigorated company culture with a common purpose.

Various billboards for the campaign.

Digital display ads

MOE Occasion Cards

laptop

The MOE Thoughtful Coverage website, designed and developed by Hey.

+30%
NPS SCORE (INCREASE SINCE CAMPAIGN LAUNCH)

Top 100
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